We're here to help. Email us at info@h-o-r-s-e.net anytime.
FAQs
What is H-O-R-S-E?
H-O-R-S-E is a line of classic workout essentials made from natural materials, inspired by vintage P.E. uniforms. H-O-R-S-E gets its name for the classic pick-up basketball game and harkens back to a time when physical fitness was simple. We were active outside. We moved our bodies with the simple goal of wellbeing. And we wore loose-fitting clothes made from natural fibers — not plastic.
Where do you manufacture?
We are proud to design and manufacture every piece in California. We use 100% cotton fabrics made in the U.S.A. and Japan and only use elastic for the short waistbands. You can find details and certification information on our cottons on our product pages.
Where do you ship?
We are available to shop in the United States at this time.
What is your return policy?
You may return any item purchased on h-o-r-s-e.net within 14 days of the delivery date by following the instructions below:
- Email info@h-o-r-s-e.net with your order number and return request. Within 1 business day of submitting a request you will receive your Return Authorization by email, which is required for us to process your return.
- Once you have received your Return Authorization please make sure the item(s) you wish to return is in its original condition, tags and packaging included, otherwise we will be unable to approve your return and issue a refund.
- Our Customer Care team will provide additional instructions in the Return Authorization email to help you complete your return.
- Please note a shipping fee will be deducted from your return.
Once your return reaches our warehouse, please allow up to 10 business days for your return to be processed. If your return does not meet the conditions detailed above, the item(s) will be sent back to you and your return request will be denied. Once your return has been approved and processed you will be issued a refund to the original form of payment and a Refund Confirmation email will be sent to you. Please note that shipping fees are non-refundable.RefundsOnce your return shipment reaches us, please allow up to 10 business days for your return to be processed and refund issued.Once your return has been accepted, we will process your reimbursement and send you a Refund Confirmation email. The time needed to process your refund may vary based on the payment methodused:Credit Card: All major credit cards including Visa, MasterCard, American Express, JCB. Your card will be debited when the order is placed.If you have received a Refund Confirmation email but have not been refunded please contact your bank. If your bank is unable to locate your refund please contact us at info@h-o-r-s-e.net